Refund policy

Return and Refund Policy

We want you to love your order from Magnolia Moonlit Gifts. If something arrives damaged, defective, or incorrect, please contact us so we can help make it right.

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return, the item must be:

• Unused
• In the same condition you received it
• In its original packaging when possible

To start a return, contact us at:

support@magnoliamoonlitgifts.com

Please include your order number and the reason for the return.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
• A clear photo of the item
• A clear photo of the packaging
• A brief description of the issue

Depending on the situation, we may offer a replacement, store credit, or refund.

Non-Returnable Items

The following items may not be eligible for return:

• Items marked final sale
• Gift cards
• Personalized or custom items
• Items that have been used, worn, altered, or damaged after delivery
• Seasonal or limited-release items when marked as non-returnable

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the return is due to our error.

Refunds

Once your return is received and inspected, we will notify you whether your refund is approved.

Approved refunds will be issued to your original payment method. Please allow 5 to 10 business days for your bank or credit card company to process the refund.